About KaShi Living

KaShi Living is a UK-based online home lighting and décor retailer serving customers across the United Kingdom and selected international destinations, including the United States, Canada, Australia, Japan and selected countries across Europe.

Orders and contract formation

When you place an order, we will normally send you an order acknowledgement confirming that we have received it. This acknowledgement does not mean that your order has been accepted.

All orders are subject to availability, payment authorisation and acceptance. A binding contract between you and KaShi Living is formed when we dispatch your order and send you a dispatch confirmation.

If we cannot accept an order, for example because an item is unavailable, payment cannot be authorised, a pricing error is identified or delivery is unavailable to your location, we will contact you and arrange any appropriate refund for amounts already paid.

Prices, currencies and payment

UK prices are normally shown in GBP. Where our website or checkout supports another currency for an international market, the amount and currency payable will be shown before you complete your order.

Applicable product prices, taxes and delivery charges will be displayed before payment. Your bank, card provider or payment provider may apply its own currency conversion or international transaction charges, which are outside KaShi Living's control.

Payment must be successfully authorised before an order can be processed.

UK and international delivery charges

Standard UK delivery is currently provided without an additional delivery charge unless a product, delivery option or promotion states otherwise.

Orders to supported international destinations currently carry an additional delivery charge of £7.95 per order, or the corresponding amount displayed at checkout where another supported currency is used.

Current destinations, exclusions and delivery information are available on our Shipping & Delivery page .

Order review, processing and delivery times

Please allow up to 1 working day for order review before dispatch.

Standard UK and eligible international orders are normally estimated to arrive within 10–15 working days after dispatch, unless a different delivery estimate is shown on the product page, at checkout or in your order communication.

Working days exclude weekends and UK bank holidays. International public holidays, customs processing, carrier disruption or circumstances outside our reasonable control may also affect delivery.

Made-to-order and personalised products

International customs, duties and taxes

International orders may be subject to customs procedures, import taxes, duties or other charges depending on the destination, product type and applicable local rules.

Where our checkout, Shipping & Delivery page or order information expressly states that applicable duties or import taxes are included or prepaid, we will arrange the shipment on that basis. Where they are not stated as included, additional destination charges may apply.

Please review the information presented at checkout and our international Shipping & Delivery information before placing your order.

Delivery delays

Delivery dates are estimates unless we have expressly agreed a specific delivery date with you.

If delivery is affected by circumstances outside our reasonable control, we will take reasonable steps to minimise the impact and keep you informed where appropriate. Nothing in this section limits any statutory rights you may have where goods are not delivered within an agreed or legally required period.

Cancellation and change-of-mind rights

UK consumers purchasing goods online will usually have the right to cancel an eligible order within 14 days of receiving the goods, without giving a reason.

If you exercise an applicable cancellation right, you must notify us clearly within the relevant cancellation period. You can contact us at admin@kashiliving.co.uk .

Certain products, including goods made to your specification or clearly personalised, may be excluded from change-of-mind cancellation rights. International consumers may also have mandatory cancellation or withdrawal rights under laws applicable in their country or region.

Returns and refunds

If you cancel an eligible UK online purchase within the statutory cancellation period, goods should normally be returned within 14 days after you notify us of the cancellation.

For eligible change-of-mind returns, return postage is normally the customer's responsibility unless we state otherwise or applicable law requires a different arrangement.

Goods should be returned securely and in suitable condition. Original packaging should be used where reasonably possible, but the absence of original packaging does not remove statutory rights relating to faulty, damaged or misdescribed goods.

Full instructions, eligibility requirements and current return information are available on our Returns & Cancellations page .

Faulty, damaged, incorrect or misdescribed goods

Please inspect your order after delivery and contact us as soon as reasonably possible if an item appears faulty, damaged, incorrect or materially different from its description.

We may ask for photographs or other reasonable information to help us assess the issue. This does not remove or reduce your statutory rights.

Where required by applicable consumer law, an appropriate remedy may include repair, replacement, price reduction or refund depending on the circumstances.

Product descriptions, colours and dimensions

We take reasonable care to present product descriptions, measurements, materials and images accurately. Colours and finishes may appear slightly different depending on screen settings, lighting and normal material or manufacturing variation. Any dimensions described as approximate should be treated accordingly.

Promotions, discounts and sale items

Promotional offers, discount codes and automatic discounts may be subject to separate promotional terms, including eligibility, dates, product exclusions or market restrictions. Where separate terms apply, they will be made available with the relevant promotion.

Purchasing an item at a promotional or sale price does not remove statutory rights relating to faulty, damaged or misdescribed goods.

Our responsibility to you

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, subject to applicable law.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability that cannot legally be excluded under applicable consumer law.

Personal use

Unless otherwise agreed with us, products purchased through our consumer website are supplied for private and domestic use. If you are purchasing for business, trade, resale or commercial use, different terms may apply.

Intellectual property

Website content including KaShi Living branding, original text, graphics, product presentation and imagery owned by or licensed to KaShi Living may not be reproduced, copied, distributed or commercially used without permission, except where permitted by law.

Privacy and personal information

Information about how we collect, use and protect personal information is available in our Privacy Policy .

Customer service and complaints

If you have a question or complaint about an order, product, delivery or our service, please contact admin@kashiliving.co.uk . We will aim to review the matter and respond as reasonably promptly as possible.

Governing law and international consumer rights

These Terms and contracts made through the KaShi Living website are governed by the laws of England and Wales.

If you are a consumer outside England and Wales, nothing in these Terms is intended to deprive you of mandatory consumer protections or rights that cannot legally be excluded under laws applicable to you.

Changes to these Terms

We may update these Terms where reasonably necessary, for example to reflect changes to our services, delivery markets, business processes or legal requirements. The Terms applying to your order will normally be those made available when you placed that order.

KaShi Living Terms & Conditions FAQs

Related customer information

These Terms should be read together with our Shipping & Delivery , Returns & Cancellations and Privacy Policy .