Term & Conditions

About KaShi Living

KaShi Living is a UK-facing online retailer offering home lighting and décor products for delivery within the United Kingdom.

Orders & contract formation

When you place an order, you will receive an order acknowledgment email. This email confirms that we have received your order, but it does not mean that your order has been accepted.

A binding contract is formed only when we dispatch your order and send you a dispatch confirmation email. All orders are subject to availability and acceptance.

Prices & payment

All prices shown on our website are in GBP. Where applicable, prices shown to UK consumers include VAT. Delivery charges, if any, will be clearly shown before checkout.

Payment must be successfully authorised before an order can be processed.

Processing & delivery

Please allow up to 1 working day for us to confirm and accept your order.

Standard items usually arrive within 10–15 working days after order confirmation. Working days exclude weekends and UK bank holidays.

You’ll receive a dispatch confirmation email once your order has been sent.

Cancellation rights

If you are a consumer purchasing online, you will usually have the right to cancel your order within 14 days of receiving the goods, unless an exception applies.

This right may not apply to goods that are made to your specification or clearly personalised. Full details are set out on our Returns & Cancellations page.

Returns & refunds

Eligible returns must be requested within the applicable returns period and sent back in a suitable condition, with original packaging where reasonably possible.

• Change-of-mind returns: return postage is the customer’s responsibility unless stated otherwise.
• Faulty, damaged, or incorrect items: please contact us and we will work with you to arrange an appropriate remedy in line with your statutory rights.

For full return instructions, please see our Returns & Cancellations page.

Faulty, damaged, or incorrect goods

Please inspect your order upon delivery and contact us as soon as reasonably possible if an item arrives faulty, damaged, or incorrect. Where helpful, we may ask for photographs so we can assess the issue quickly.

Nothing in these Terms limits your statutory rights under applicable consumer law, including rights relating to goods that are faulty, not as described, or not fit for purpose.

Product information

We aim to ensure that product descriptions, images, dimensions, and colours are as accurate as possible. However, slight variations may occur due to screen settings, lighting, materials, or manufacturing differences.

Liability

We are not responsible for losses that were not reasonably foreseeable, or for delays caused by circumstances beyond our reasonable control, including courier disruption, severe weather, industrial action, or other external events.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

Intellectual property

All content on this website, including text, imagery, branding, graphics, and product presentation, is owned by or licensed to KaShi Living and may not be copied, reproduced, or used without prior written permission.

Complaints

If you have a complaint about your order or our service, please contact us first so we can try to resolve the issue promptly.

Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer law provides otherwise.