Orders and payments

What payment methods does KaShi Living accept?

We accept the payment methods displayed at checkout. Depending on your location and checkout availability, these may include major debit and credit cards, PayPal, Klarna and other payment methods supported through Shopify.

Which currency will I pay in?

UK prices are normally displayed in GBP. International customers may see another supported currency depending on their market and checkout settings. The final amount and currency payable will be shown before you complete your order.

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order. If your order has not yet been dispatched, we may be able to help. Once an order has been dispatched, applicable cancellation and return rights will depend on the product and your consumer rights.

When is my order confirmed?

After you place an order, you will normally receive an order acknowledgement. Your order is formally accepted when it is dispatched and we send your dispatch confirmation.

UK and international delivery

How much does UK delivery cost?

Standard UK delivery is currently free on eligible orders, with no additional standard delivery charge added at checkout unless clearly stated otherwise.

Does KaShi Living deliver internationally?

Yes. KaShi Living is a UK-based home lighting and décor store offering delivery to selected international destinations, including the United States, Canada, Australia, Japan and selected countries across Europe.

How much does international delivery cost?

Eligible international orders currently have an additional delivery charge of £7.95 per order, or the corresponding amount shown at checkout where another supported currency is displayed.

How long does KaShi Living delivery take?

Please allow up to 1 working day for order review before dispatch. Standard eligible UK and international orders are normally estimated to arrive within 10–15 working days after dispatch, unless a different timeframe is shown on the product page or at checkout.

Do made-to-order products take longer?

Some products may be made or prepared specifically for your order and can have a longer processing or delivery timeframe. Where this applies, the relevant timing will be shown on the product page or communicated with your order.

Will I receive tracking information?

Where tracking is available for your delivery service, tracking details will normally be provided after your order has been dispatched.

For current destinations, charges and delivery information, please visit our Shipping & Delivery page .

International customs, duties and taxes

Will I need to pay import duties or taxes?

International orders may be subject to customs procedures, duties, import taxes or other destination-specific charges. Where duties or taxes are included or prepaid, this will be shown in the relevant delivery or checkout information. Please review the information shown before completing your order.

Can customs affect international delivery times?

Customs processing and local public holidays can occasionally affect international delivery times. Delivery estimates are therefore provided as estimates unless a specific delivery date has been expressly agreed.

Returns and cancellations

What is the KaShi Living return period?

UK consumers buying eligible goods online will usually have 14 days after receiving their order to tell us that they wish to cancel. After notifying us, goods should normally be returned within the applicable return period.

Can international customers return an order?

Eligible international orders may also be returned, subject to our Returns & Cancellations policy and any mandatory consumer rights that apply in your country or region. Please review the policy before arranging a return.

Who pays for return postage?

For eligible change-of-mind returns, return postage is normally the customer's responsibility unless we state otherwise or applicable consumer law requires a different arrangement.

Can I return a made-to-order or personalised item?

Where a product is genuinely made to your specification or clearly personalised, normal change-of-mind cancellation rights may not apply. This does not affect your rights if an item is faulty, damaged, incorrect or not as described.

Please read our Returns & Cancellations page for full eligibility and return instructions.

Faulty, damaged or incorrect orders

What should I do if my item arrives damaged?

Please contact us as soon as reasonably possible after delivery. Where possible, include clear photographs of the item, packaging and the issue so we can review what has happened and arrange an appropriate resolution.

What if I receive the wrong product?

Contact us with your order details and, where helpful, photographs of the item received. We will review the order and work with you to arrange an appropriate remedy.

Does reporting a problem affect my consumer rights?

No. Asking for photographs or other information helps us investigate an issue efficiently and does not remove or restrict any statutory consumer rights that apply to your purchase.

Product questions and home styling help

Where can I find product dimensions and details?

Product dimensions, materials, lighting information and other relevant specifications are provided on individual product pages where available. Please review these details before ordering to make sure the product is suitable for your space.

Will product colours look exactly the same in person?

We aim to represent colours and finishes as accurately as possible, but small differences can occur because of screen settings, room lighting, materials and normal manufacturing variation.

Can you help me choose lighting or décor for my room?

Yes. If you are unsure which KaShi Living lamp, wall art or home décor piece may work for your space, contact us and we will do our best to help with product information and practical styling guidance.

International shopping: quick answers

Need more help?

For product questions, delivery updates, order support or styling help, email us at admin@kashiliving.co.uk .

You can also review our Shipping & Delivery , Returns & Cancellations , Terms & Conditions and Privacy Policy .