Orders and payments

What payment methods do you accept?

We accept the payment methods available at checkout, which may include card payments, PayPal, Klarna and Shopify Payments where available.

Can I change my order?

Please contact us as soon as possible if you need to amend your order. If your order has not yet been dispatched, we may be able to help.

Delivery

How much does UK delivery cost?

Standard UK delivery is free on all orders, with no hidden standard delivery charge at checkout.

How long does delivery take?

Standard items usually arrive within 10–15 working days after order confirmation. Made-to-order items usually arrive within 13–18 working days after order confirmation.

Do you ship internationally?

Not at the moment. KaShi Living currently delivers within the UK only.

Returns and cancellations

What is your return period?

If you are a consumer buying online, you will usually have 14 days from receiving your order to request a cancellation or return, unless an exception applies.

Who pays for return postage?

For eligible change-of-mind returns, return postage is normally the customer’s responsibility. If an item is faulty, damaged or incorrect, please contact us so we can arrange an appropriate resolution.

What happens if my item arrives faulty, damaged or incorrect?

Please contact us as soon as reasonably possible after delivery. Where possible, include clear photos of the item, packaging and issue so we can review it quickly.

Need more help?

For product questions, delivery updates, order support or styling help, email us at admin@kashiliving.co.uk. You can also review our Shipping & Delivery, Returns Policy and Terms & Conditions.