Your right to cancel

If you are a consumer purchasing online, you will usually have the right to cancel your order within 14 days of receiving the goods, unless an exception applies. After you tell us you would like to cancel, you will usually have a further 14 days to return the goods.

Change-of-mind returns

For eligible change-of-mind returns, items should be returned in unused condition, with original packaging where reasonably possible, and handled with appropriate care.

Unless stated otherwise, return postage for change-of-mind returns is the customer’s responsibility. We recommend using a tracked service and keeping proof of postage until your return has been processed.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or incorrect, please contact us as soon as reasonably possible after delivery.

To help us review the issue quickly, please include your order number and, where possible, clear photographs of the item, packaging and any visible damage or incorrect details. We will work with you to provide an appropriate remedy in line with your statutory rights.

Refunds

Approved refunds are issued back to your original payment method, unless otherwise agreed. Once your return has been received and checked, we aim to process refunds within 5–10 working days. Refund timing may also depend on your bank or payment provider.

Items that may not be eligible for change-of-mind returns

Some items may not be eligible for the usual change-of-mind cancellation or return rights, including items made to your specification or clearly personalised for your order.

This does not affect your statutory rights if goods are faulty, damaged, not as described or not fit for purpose.

Before you send a return

Please contact us first at admin@kashiliving.co.uk with your order number and reason for return. Please do not send goods back until return instructions have been provided.