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Returns Policy
We hope you love your new KaShi Living pieces. If for any reason you change your mind, you can return your order within 14 days of delivery.
Conditions for Returns
- Items must be unused, in their original packaging, and in resaleable condition.
- Returns must be sent to our UK business address (provided once you submit a return request).
- Please keep proof of postage until your return is processed.
Who Pays for Return Postage?
- Change-of-mind returns – you cover the cost of return postage.
- Faulty, damaged, or incorrect items – KaShi Living covers the cost of return postage.
Refunds
Refunds are issued back to your original payment method within 5–7 business days of us receiving your return.
If your item arrives faulty or damaged, please contact us within 48 hours of delivery with photos so we can arrange a replacement or refund.
Exclusions
For hygiene and safety reasons, we cannot accept returns on:
- Hygiene-sealed products once opened
- Personalised or custom-made items
- Sale or clearance products
- Digital vouchers
Returns Policy – FAQs
How long do I have to return my order?
You have 14 days from delivery to request a return. Items must be unused and in their original packaging.
Where do I send my return?
All returns must be sent to our UK business address, which will be provided after you submit a return request.
Do I have to pay for return postage?
Change-of-mind returns: you cover postage costs.
Faulty, damaged, or incorrect items: KaShi Living covers return postage.
How long will it take to get my refund?
Refunds are processed within 5–7 business days after we receive your return. The money will be sent back to your original payment method.
Are any items excluded from returns?
Yes. We cannot accept returns for hygiene-sealed products once opened, personalised or custom-made items, sale or clearance products, and digital vouchers (unless faulty).
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